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At Useful Trends, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
Returns
Eligibility: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
Timeframe: You have 15 days from the date of delivery to initiate a return.
Non-Returnable Items: Certain items are non-returnable, including:
Gift cards
Personal care items
Sale items
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at usefultrends@gmail.com
Return Shipping
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
For defective or damaged items, please contact us at usefultrends@gmail.com to arrange for a prepaid return shipping label.
Process for Returns and Refunds
Initiate a Return: Contact our customer service team at usefultrends@gmail.com to initiate a return. Please provide your order number and reason for the return.
Shipping Instructions: Our team will provide you with instructions on how to return your item.
Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
Shipping: Send the package to the address provided by our customer service team.
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [insert contact email].
Contact Information
For any questions related to refunds and returns, please contact our customer service team at usefultrends@gmail.com.
Changes to This Policy
We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.
By making a purchase on our website, you agree to the terms of this Refund and Returns Policy.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.